View EW Stats
Jump to content
Engineering Wall

  • entries
  • comment
  • views

UPS Industrial Buying Dynamics Study: Buyers Raise the Bar for Suppliers

Sign in to follow this  


w_unih01c.gif Take a deep dive into the minds of the 1,500 U.S. industrial products buyers we surveyed for the third Industrial Buying Dynamics study. The study examines the major forces shaping industrial distribution today.
  • Rising (and Changing) Threats
    • It’s no secret—people’s buying behaviors and preferences are rapidly changing. In this year’s study, we’ve seen important shifts in the influence of mobile e-commerce and the perception of e-marketplaces.
  • Addressing Buyer Needs by Product Type
    • This year’s study includes new questions that detail buyers’ needs and preferences based on the types of products they’re purchasing.
  • Optimizing the Buyer Experience
    • Buyers continue to demand a user-friendly customer experience across multiple sales and service channels, but a new generation of buyers are poised to demand new and higher expectations.
  • The Potential of Post-sales Service as a Differentiator
    • Post-sales capabilities can provide a crucial point of differentiation for distributors. From solid return solutions to additive manufacturing, explore new ways to stand out.

Request Free!

View the full article

Sign in to follow this  


Recommended Comments

There are no comments to display.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now